Returns & Exchanges

At Bottle Store, we stand behind the quality of our food-grade glassware and packaging solutions. If your order arrives damaged or does not meet your specific requirements, we offer a 30-day return policy for unused items in their original packaging.

Return Process

• 1.
  Initiate Your Request

  Contact our customer support team within 30 days of delivery with your order number and a brief explanation for the return.

• 2.
  Quality Inspection

  For broken or defective glass, please provide clear photographs of the damaged items and the shipping container to facilitate a rapid claim process.

• 3.
  Secure Packaging

  Place the items back into their original shipping boxes with protective inserts to ensure they are not damaged during the return transit.

• 4.
  Refund Processing

  Once our warehouse receives and inspects the returned goods, we will issue a full refund to your original payment method within 5-7 business days.